Refund Policy
Refunds and transfers must be requested at least 3 business days
(Monday to Friday) prior to the scheduled start of an activity, unless
otherwise stipulated by the individual program.
We’re unable to process requests made less than 3 business days
in advance, including those due to illness.
If you have
any questions, please contact the program coordinator directly. A transfer to
another activity is possible if there is availability. There is a $5 service
charge per class, per individual, on requested refunds. There is no fee if we
cancel the class.
Program/Service Specific Policies:
Refunds, credits, or transfers are not applicable. In the event of a mandated shutdown of the recreation centers due to Public Health orders or other emergency, monthly and annual passes will be temporarily suspended. Please note that no requests for extended pauses will be processed for any other circumstances or reasons.
A complete refund will be issued for cancellations made 7 or more business days before the start date, a 50% refund for cancellations made 4-6 business days before the start date, and no refund or credit for cancellations made 3 days or less before the start date. Please note that all refunds are subject to a $5.00 processing fee. There are no make-up classes or pro-rates available for missed classes.
Refunds, alterations, or transfers are not permitted for cancellations made less than 7 days prior to the registered camp date. A $5 cancellation fee will be assessed for cancellations made 7 days or more before the registered camp date. Missed camp days due to vacations, illness (including COVID-related illnesses/quarantines), or unforeseen emergencies will not be eligible for refunds or make-up sessions.
- Preschool & Pre-K (Child Discovery Time)
To cancel your registration and future payments, written cancellation requests must be submitted by the 15th of the month. A $5 cancellation fee will apply to such requests. Missed camp days due to vacations, illness (including COVID-related illnesses/quarantines), or unforeseen emergencies will not be eligible for refunds or make-up sessions.
Refunds and transfers must be requested at least 7 business days before a league’s start date. Team League Deposits are non-refundable 6 business days prior to a league start date. Refunds require a 2.49% processing fee for team fees over $200 unless the District cancels the league. Every outdoor league is guaranteed 2 weeks of reschedules for weather and any additional weather-related cancellations may not be rescheduled or could occur outside of regular program dates. No refunds or pro-rated refunds will occur for any weather-related or disciplinary issues.
Refunds and transfers must be requested at least 72-hours before a program start time. All refunds require a $5 processing fee. There are no make-ups or pro-rated refunds for missed classes. Please be sure to check the individual program descriptions for unique cancellation policies or exceptions.
- Canoe Programs and Adult Hike/Snowshoe Programs: Refund or transfer requests must be submitted at least 7 days before the program's start date. From 7 days to 72 hours before the program, refunds will only be issued if a replacement participant is registered.
- Week-Long Camps and Birthday Parties: A 14-day notice is required for refunds or transfers.
- Trips and Tours: Cancellation policies may vary. Please refer to the specific program's course description for any exceptions or details.
Cooley Lake Hikes (Free): A $5 attendance deposit is required during registration. This deposit will be refunded to your account in the following cases: after you attend the session, or if you cancel with at least 72 hours’ notice.